Exchange and Return Policy

At Marwan Gifts, your satisfaction is our priority. We offer easy and hassle-free exchanges to make sure you’re happy with every purchase. Since every item is custom-made just for you, we handle each request with care and attention.

1. Eligibility
You can request an exchange within 7 days of receiving your order.

2. Easy Exchange Process
* Log in to your Marwan Gifts account and visit the Exchange Request section.
* Fill in your order number, details of the item, and your preferred size or color.
* Our team will review and confirm within 1-2 business days, guiding you through the next steps.

3. Conditions for Exchange
* Items must be in their original, unworn, unwashed condition with tags attached.
* Exchanges are available for the same design in a different size or color.
* Exchanges are subject to stock availability.

4. Shipping Costs
We cover shipping if the exchange is due to an incorrect item or size sent by us. However, customers are responsible for shipping costs for exchanges due to reasons other than an error on our part.

5. Additional Notes
Customized tees are made to order and cannot be exchanged.
Full details of our exchange and return terms can be found in our Terms & Conditions section.*
*Refunds will be provided in cases where the received item is found to be damaged, as outlined in our Terms & Conditions.

By shopping at Marwan Gifts, you agree to adhere to our Exchange Policy as outlined above. We are committed to providing exceptional service and are available to assist with any exchange-related queries.

For further assistance or inquiries regarding exchanges, please reach out to our customer support team at online@marwangifts.com or through our Contact Us page.

Thank you for choosing Marwan Gifts for your Gifting needs!